Advance Payment for Customization
25% Advance: All orders involving custom lens production require a 25% advance payment
Non Refundable: This 25% fee covers the unique design and production of your customized GOBO lens. Since these lenses cannot be reused or resold, the advance is strictly non refundable, whether or not production has started
Order Cancellation Policy
Before Manufacturing: If you cancel your order before production starts, we will refund any amount paid, excluding the 25% non refundable advance
After Production Begins: If cancellation occurs after lens design or production has started, the 25% advance remains non refundable, and up to 30% of the total invoice value may be deducted for work already completed
Failed Delivery: If a delivery fails because the customer is unreachable or refuses the package, the order will be considered cancelled, and the 25% custom lens fee will not be refunded
Return Policy
Non Returnable Items: Custom GOBO lenses and customized projectors are non returnable
Eligibility: Returns are only accepted for unused items with verified manufacturing defects
Reporting Window: Defects must be reported within 48 hours of delivery
Exclusions: Products that have been used, installed, or physically damaged by the user cannot be returned
Replacement Only: Approved returns for defective items will be resolved through replacement, not a refund
Warranty and Support
Electronics: We provide a 1 year warranty on the electronics of our projectors
Lenses: There is no warranty on the custom lens itself
Warranty Exclusions: The warranty does not cover physical damage, improper installation, or water damage (unless you have purchased a specific IP rated outdoor model)